This is a review of We Buy Any Car, discussing why I sold one car privately and scrapped the other car after trying to use We Buy Any Car.
I am writing this on my website because We Buy Any Car has fiddled it so that you have to post an invoice number to review them on Trustpilot (the allegedly trustworthy review site). Of course the problem with that is that only the people who will actually agree that the service was OK enough for them to sell their car are people who will get an invoice number.
I absolutely wouldn’t mind them valuing cars at well below market value if they STARTED with the price they actually intend to pay you for your car when they quoted you online, and you had a clear and transparent decision to take or leave that price, but that’s not what they do, and that’s what I have an issue with.
Basically, We Buy Any Car is a car-buying website with aggressive advertising and tactics which claims to to buy your car regardless of the condition it is in. Obviously we all know they’re going to give you a price below market value, this review isn’t so much concerned with that as HOW they arrive at it and the lack of transparency, coupled with the fact they’re fiddling their reviews to make themselves look good. I tried to use them in 2014 and again last summer and both times I found their whole set-up to be absolutely shocking.
Firstly there’s the fact they claim they guarantee to honour the price they quoted, if the car is in the condition you say it is. Of course, when the guy actually inspects your car, he makes up a bunch of crap that’s allegedly wrong with your car that is untrue, so you can either accept a vastly lowered price (after being promised a quick and easy sale) or have to advertise your car privately.
My 2006 VW Golf was originally valued by We Buy Any Car at £1850. In late 2014, £1850 was about 60% of the market value of my car, but I wanted a quick sale so thought I’d take that. Despite being female I’m not an idiot when it comes to cars, and I knew full well that my car was worth over £2000 so £1850 was pretty much as low as I was prepared to go but I was lured in by their promises of a quick easy hassle free sale (all lies). When it came to it, We Buy Any Car weren’t actually worth the time of day because, despite claiming they won’t haggle over the price, they really, really were doing and it wasted half a day of my life plus the time online in the first place and the fact I had to wait a week to even get that far because they were fully booked. That’s a week I could have been selling my car. If I hadn’t been 100% confident in my self-defence abilities, I could easily have felt intimidated enough by the way they were treating me to accept their offer (they were being very intimidating with the way they spoke to me and were trying to make me feel like I didn’t know my own car).
An example of the things they found “wrong” with my VW Golf:
1. The man was sitting in my car on a blazing hot summer’s day, running my engine and wasting my petrol, so he could sit in front of my air conditioning for over 40 minutes and cover my driver seat in disgusting sweat, while someone on the phone was telling me that my car didn’t have air conditioning.
2. They found scratches and dents on the car that didn’t exist. For example, on the driver door they claimed there was a scratch when it was actually a smudge from the man’s own dirty fingers.
3. The “it’s time for a service” light was on. I had disclosed this. They said this meant the car had an imminent engine failure. It actually means that the car needed its annual service. The picture of the engine, of course, being the “engine failure” light, not the picture of the spanner. Despite the fact I had disclosed this, they decided to further reduce the price because of it.
4. They said my car hadn’t had a cam-belt change, despite the fact I was waving the receipt for it in their faces the entire time and it was also written into the service book for 80,000 miles (which is early on a Golf), having just hit 100,000 miles (hence the picture of the spanner).
5. They said I hadn’t disclosed the one piece of damage to the car, despite the fact that I’d printed out the form I’d filled in and could clearly prove that I had, in fact, disclosed that dent. Then they said that the dent meant the car needed a total respray and used it to further reduce the price.
They amended their quote to £1050, but because I stood my ground and argued with them for over half an hour, I got it up to £1675, proving how little confidence they really had in the “issues” they found with my car. I walked away from that “deal” and sold my car privately, so I don’t have an invoice number for We Buy Any Car, so I can’t add my review to Trustpilot. While measures like this are intended to prevent spammers and fake reviews, all it’s doing in the case of We Buy Any Car is skewing the reviews so that nobody gets to hear the bad stuff. I just reviewed my car insurance on Trustpilot and they didn’t want an invoice number (or other proof) for that. In the end, I got £2000 for my VW Golf from a private buyer via Gumtree, which produced a lot of time wasters but did get my car sold quickly. If I’d held out for full market value, I think I would have got it but I was in a hurry to get the car off my driveway so I could park my new one.
The second time I dealt with We Buy Any Car, they actually refused to buy my 2004 Citroen Xsara Picasso just before Christmas, no reason given. It didn’t start, didn’t work, but had a very clean interior and no damage to the outside. I got the £20 scrappage instead. So “We Buy Any Car” is also false advertising, and I now have 2 bad experiences with a company and no invoice number to write a review on Trustpilot.
The fact of the matter is, We Buy Any Car are misusing spam measures on online review sites to try and improve their poor image. Most of the customer experience takes place BEFORE you accept their offer to buy your car. I would bet that 50%, possibly more, of the customers of this company don’t actually complete the sale due to their shocking tactics. The beauty of this scam, then, is that you can either be ripped off for hundreds of pounds so you can write a review on an “independent” review site, and tell other people about your experience (not to mention giving We Buy Any Car more money when they resell your car to a dealer at profit) or, technically, you’re not a verifiable customer, because no money has changed hands.
The fact that Trust Pilot is complicit in enabling We Buy Any Car to mute legitimate reviewers casts doubt on the trustworthiness of its other reviews. Are they really representative of the customer experience? Having an invoice number is no guarantee of legitimacy anyway – you can’t prove that companies are not just taking customers’ invoice numbers themselves and getting their staff to write glowing reviews, so requesting an invoice number is no guarantee of authentic reviews.
So the real questions are: Is Trust Pilot really that trustworthy as a review site? and, why does Trading Standards only intervene if you’ve bought something that’s not fit for purpose? They wouldn’t get involved even if you take the obviously dodgy deal being offered by companies such as We Buy Any Car? because you accepted the money after being browbeaten into it by their staff, to avoid having to start the whole car selling process again from scratch.
I think Trust Pilot need to make it harder for companies like this one to falsely skew their results when the rest of the internet will tell you how crap We Buy Any Car is, and I think the law needs to change so that companies like this have to operate in a more transparent way.