So, remember how a few days ago I bought a car for £250? Yeah well I promptly fell in love with the little rascal and of course it’s got a lot of problems. Here’s what’s happened this week so far:
Biggest thing it needed was a new fuel tank. My usual garage was fully booked, so I took it to a Big Chain. BIG MISTAKE. They’ve had my car since Thursday, I even phoned ahead and told them exactly what was wrong with my car before I took it to them, because I only wanted to drive it once to get the fuel leak fixed. Well they basically wasted three days umm-ing and ah-ing and they kept telling me they’d call back within half an hour, and every time I phoned an hour after they said they’d call (every time, literally about 6 phone calls over 4 days, I paid for every one because they couldn’t be bothered to call me), a different person stated the bloody obvious – that my car needed a fuel tank. I was like, hello? I told you that on WEDNESDAY EVENING when I phoned ahead to make sure you could fix my car, because it didn’t say anywhere on their website that they could do this job and I wanted to check I wasn’t wasting my time before I brought it in. I could have taken my car to a different place and had it repaired by now. I’m still waiting for them to even give me a quote on a fuel tank, and all this time, they’ve had my car (and they’re baffled on the steering)!
Their excuse on Thursday was that it was the end of the day (they’d had it 4 hours by then), their excuse on Friday was they were short staffed. On Saturday, they couldn’t get a price from the dealer (didn’t they know that on Friday? Because on Friday they promised they’d have a quote on Saturday). They were closed on Sunday. Now it’s Monday. At 7:30am I managed to get hold of Fiat and get a quote on a Seicento petrol tank. It’s a shocking £550 for replacement fuel tank and lines from Fiat. That will have a £250-ish service charge added by the garage. I’m still waiting for Big Chain Garage to do what they said they’d do by Thursday and get back to me about this.
I’m pretty sure they’re not really this disorganized.
You know why I think they’re messing me around? It’s an old car. They don’t like fixing old cars. Old cars get bumped to bottom of the list of priorities, because they think they can’t make as much money out of you as they think they can make out of a newer car owner. Garages literally decide how much you can afford to pay based on your car. Sometimes, as an old car owner, they’ll quote you a crazy high price to make you go away. I’m pretty sure that’s what they’re going to do next with my Seicento.
I’ve been on the other side of this when I had a top of the range VW Golf. Every service at Evans Halshaw (had to have them to keep the warranty valid) came back with £500 of fake repairs. Every time. Of course, joke’s on them because it caused me to get rid of the car, and now that I don’t have a warranty with them, I’d never buy another car from them or their affiliates, and I’d never take out a warranty with a national car chain ever again.
I’ve been up all night stressing about this damn problem – I have to go to Oxford University on Thursday for a conference and I don’t even know if my car will be back from the garage by then. Of course, if I’d known my car wouldn’t be functioning (and there was no reason for this situation, it’s a couple of hours to change a fuel tank, I’d do it myself if I didn’t have three huge projects due next week that I need to finish early due to that conference), I would have bought train tickets. But now tickets cost £100 instead of £40 because it’s less than 7 days before I need to travel. If Big Chain Garage hadn’t messed me around, I could have taken the car to somewhere else, got it fixed, or I could have drained the fuel tank, kept the car on the drive while I waited to take it to somewhere else and bought train tickets. Instead, my petrol’s pouring onto their forecourt (CLEARLY not safe) and I’m STILL without a car.
They’re ticking quite a few boxes on this dodgy garage checklist already.
Long story short they told me they couldn’t get a petrol tank (lies; I phoned the parts place and they had one, it was just ludicrously expensive. I think Big Chain just really didn’t want to work on my elderly car), then refused to let me have my car back (it was “unsafe” for me to drive it, but they were happy for “some guy they knew, who could fix my car” to collect it without telling me who or where), so I ended up conning them out of my own car by turning up and telling them I was taking it somewhere for someone. It was disturbingly easy to steal my own car; security is distinctly lacking. Poor car.
The lack-of-power-steering problem that Big Chain Garage couldn’t find in 4 days? They told me they thought the power steering unit had been removed. I was certain it never had one, Seicentos have electric steering assistance rather than true power steering (but what do I know? I only read the owner’s manual and checked online for Seicento power steering issues, after all). When I got the car back, I looked under the bonnet and saw, right beside the battery, a fuse or relay with a picture of a steering wheel on it. Well clearly that can’t be anything to do with my steering issue.
I got a petrol tank delivered by next day delivery from eBay and took it and my car to a garage this afternoon. I think my car may be at a Mafia chop shop. This place doesn’t even advertise that they do car repairs, they’re allegedly a car wash, but they will fit parts that you’ve supplied, so I hope they don’t wreck my car. I’ll find out in the morning as they’re keeping it overnight.
I did also ask them to look at the oil pressure switch for me, but I’m not sure if they will or not. The engine block is literally covered in oil, and more disturbingly, the engine says “Renault Clio” on it. My car is a Fiat Seicento. The usual little plaque in the car (telling me the VIN and engine number) isn’t where I expected, so I’m a bit unsure as to whether this car is legit or not. Good job it’s getting fixed at a garage that literally asked no questions.
Normally these are things I would check when buying a car, but this was a £250 car, a full £120 less than my previous cheapest ever car (that one got 10 miles down the motorway then the engine exploded. I don’t have high hopes of this car getting me to Oxford on Thursday), so I really don’t have any expectations.
Car still also needs new tyre on one side as the tyre wall is cracked. Acquiring cheap tyres is a bit hit or miss; sometimes car places will do them for free, sometimes they’ll charge you £80 per tyre. I don’t know how to tell between the repair places who will do the latter and those who will do the former. I’ll sort the tyre out when the car isn’t leaking petrol and oil.
This saga will continue, I’m sure.