So about 12 months ago, I was using Mailchimp and there was suddenly a huge drama because they changed their fee structure and got a LOT more expensive. Customers started leaving them in droves. I didn’t understand the issue until I got my new bill and it was suddenly insanely high compared to how much money I was making.
I asked around and everyone told me it was so easy to switch to Mailerlite, and that they were better in a number of ways that no one could explain. I was pregnant and knew I needed to reduce my overheads.
So I exported my contacts and imported them into Mailerlite, where I grew my list to over 15,000 subscribers.
With Mailchimp, the only issue was the cost. Everything else about it worked perfectly, I never had a failed send or anything. They always just sorted out payment and everything was smooth. I don’t know what their customer service was like because I don’t remember ever having to contact them after the day I first signed up.
Also, Mailchimp works in China, and Mailerlite does not. I was living in China when I started emailing my list through Mailchimp instead of using batches via Google mail.
With Mailerlite, it seemed like every time my mailing list grew, they wanted me to re-verify myself, to fill out a tedious questionnaire (for the fifth time) about what I was using their services for, and they threw in some mandatory market research questions as well, which honestly is offensive but you do what you gotta do to get a half-price mailing service to email your newsletter for you.
The best part? They do this when you want to send an email, instead of when you hit the new subscriber threshold. This means, if you’re sending about something time-sensitive, like a flash sale or 24-hour deal, you will not get to send your email in time especially if you want to send according to timezone.
I didn’t like the fact that a lot more of my emails seemed to go to the spam folder when I used Mailerlite, either.
I sucked it up.
Then I had a baby, so I deleted my contacts because no-one wants to pay $150 a month for a mailing list they’re not actually sending any emails to for a year. I downloaded and carefully saved my 15000 contacts in a CSV file that I never actually looked at because I had more important things to do like keep a small baby alive.
Ready to get back to work, I uploaded my email list to Mailerlite and guess what? They wouldn’t let me re-verify because I’d already uploaded this list and deleted it.
So in desperation I went back to Mailchimp, thinking that paying $200 monthly is worth it if you actually get the service you’re paying for. I uploaded my mailing list.
Then I found out why you should never, EVER move your list to Mailerlite.
We’re always told that our mailing list is the most important marketing asset for our business because it is ours and we get to keep that no matter what happens to service providers, right?
Mailerlite has deleted so much information from the downloaded copy of my mailing list that Mailchimp actually doesn’t have the data it needs to let me upload to them.
So I opened the file to look through it. There’s email addresses, but then all the other columns are empty. No first names. No last names. No opt-in timestamps or IP addresses and no confirmation timestamps or IP addresses (all of which you need to be compliant with data handling, CAN-SPAM, and GDPR rules). It’s a mangled, useless CSV file that is as useless as a phone book comprising of phone numbers but no names.
I am effectively stuck with Mailerlite who seemed able to re-connect all the data when I uploaded the email addresses (presumably they’ve stored the rest of the data on their server and can access it by using the email addresses as a “primary key”, but I obviously have a right to have all that data, it’s not theirs, it’s mine, so they shouldn’t keep it like this). Who won’t let me go through their stupid validation and approval process. And anyway, I resent all the bullshit they’ve put me through so I’m not going back to them.
This means I have no mailing list. Mailerlite has destroyed it by deleting key data. Five years of hard work down the drain. Fifteen thousand fans of my business, who I cannot contact because Mailerlite have ensured I can’t go to another service provider.
God I wish someone had written about this before I switched to Mailerlite.
Please, please, PLEASE be careful. If you want to switch to Mailerlite, be sure you’re going to stay with them forever. Because they will not let you take your mailing list when you leave.
I guess that’s what you get when you go with a cut-price mailing list provider. I have learned my lesson the painfully, devastatingly hard way. I have no business to come back to after maternity leave. I built my business to give my baby a future, and now our situation is more precarious than ever.
If I am very, very lucky, I might still have an old version of my mailing list from when I switched from Mailchimp to Mailerlite in the first place. But obviously, that could have people on it who have since unsubscribed, so I have to weigh up whether I can use that old version or not.
This is my honest review of two companies I’ve spent thousands of dollars with, over the past half-decade. Verdict? I’d rather spend more money on a service that actually does what it says it’s going to. Your mileage may vary. If you have a different perspective, or a solution for this issue, please let me know in the comments.